23rd
Customer Service
Email I sent to Avis:
“I was charged $17.50 for an extra hour on my rental even though the car was returned only 7 minutes late. Reservation # 07469811-US-6B. As reflected on my receipt, the car was picked up 26NOV08/1318 and returned 28NOV08/1325. I would like a refund of the $17.50.”
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Email response I received from Avis:
“Dear Ms. Lang,
Thank you for contacting us through the Avis Website. Please accept my
sincere apology for the delay in responding to your inquiry.
I apologize for any inconvenience or frustration you have experienced in
regards to your Avis billing charges.
I have reviewed your rental and show that the vehicle was returned 7
minutes late. On or around January, 3 2007 we reduced our grace period
from 59 minutes to a 29 minute grace period. When the vehicle is kept
longer than 24 hours, this hourly charge is applied until the additional
hourly charges are equal to the daily rate. In your case the vehicle was
checked out on November 26th at 1:18 pm and returned on November 28th at
1:25 pm, which would have automatically added the additional hour to
your bill.
As you were unaware of this change, I have issued a request to have the
$17.50 charge credited; this has been issued to the appropriate area for
processing. The credit will be reflected on a forth coming American
Express statement.
If we can be of further assistance, please let us know.
Kind Regards,
Meaghan Cusack
Avis Customer Service E-Mail Dept.
custserv@avis.com”
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I don’t get how 7 minutes equals 29 minutes, but I’m glad to get my $17.50 back.
